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Customer Service

QUESTIONS ABOUT ORDERS

Is there a minimum order in your online store?

  • No minimum order required.

What payment methods do you accept?

  • We accept most major debit/credit cards and PayPal.

Do you have a physical store?

  • Yes, you are more than welcome to visit our shop.
  • Address:
    • 806 W. Interstate Highway 2, Ste. C Mission TX 78572
  • Store hours:
    • Mon-Sat 10am to 6pm
    • Sundays CLOSED

Can I buy online and pick up in your store? (Local customers)

  • Absolutely! When you place an order online choose the option In-store Pickup during the checkout process.
  • You can pay online or you can pay in the store, that's your choice.

Do you offer international shipping?

  • Currently, we only ship within the USA and Canada. 
  • For more information on our shipping rates to Canada, click here.

Does your online store offer coupons?

  • We occasionally send out coupons via e-mail to our customers. You need to create an account with SKYBEADSONLINE.COM and have elected to receive e-mail promotions from us.
  • Coupons are ONLY valid for online purchases and cannot be redeemed for in-store purchases.
  • Coupons are valid once and have an expiration date.

Will you ship the same day that I place my order?

  • Sure thing! But only if we receive your order before 4:00PM CT, during a business day. Otherwise, it will be shipped the next business day. Shipping

Can I make changes to my order?

  • Yes, as long as your order has not been shipped, you can modify your order if you want. Please Contact us

Can I cancel my order?

  • If you changed your mind or for any reason you wish to cancel your order give us a call immediately.
  • If your order has already been shipped, there is no way to cancel your order. However, you can return it once you receive it. Click here for more info.

Can I return an item?

  • Sure. You can return any item if you want. Returns

I received a wrong item, what should I do?

  • Every order is double checked to ensure accuracy. However, errors can sometimes occur. Please give us a call or send us an email to resolve the problem.

How can I track my order?

  • After your order has been shipped, you will receive an e-mail with the tracking number.
  • Another way to find details about your shipment, including the tracking number, is by logging into your account.

How can I contact you?

  • You can contact us here

 PRODUCT QUESTIONS

 Is it authentic Crystal?

  • We take great pride in selling ONLY unique and high-quality crystals and if you are not completely satisfied with the quality of our products, you may return them for a full refund. 

What is the difference between Hot-fix Flat backs and Non Hot-fix Flat backs?

  • Hot-fix Flat backs are pre-coated with a heat-sensitive glue.
  • Hot-fix Flat backs are recommended for fabric. It is not recommended for leather, rubber, paper or plastic.
  • To apply the Hot-fix crystals you will need a special tool applicator.
  • Non Hot-fix Flat backs or Rhinestones Flat backs can be applied to almost everything, including fabric, using a standard glue like E-6000.
  • Non Hot-fix Flat backs or Rhinestones Flat backs are very popular in the nail industry. Click here to buy.
  • Another difference is the price, Hot-fix crystals are more expensive.
Is your inventory up-to-date?
  • Yes, in order to make your shopping experience easier our inventory is updated automatically.
  • Every product shows the stock quantities, so you know in advance if something is currently available, out of stock, or back-ordered.

PRICING QUESTIONS

 Are your online prices the same as in store?

  • Yes, prices are the same.

Do you offer discounts for large orders?

  • For a better deal check out the Factory Packs
  • In addition to these low prices, we offer the following discounts for resellers and bulk orders:
    1. 5% off on orders over $1,000 + Free FedEx 2-Day shipping.
    2. 10% off on orders over $2,500 + Free FedEx 2-Day shipping.

Do you charge sales tax?

  • Sales tax is only charged for customers living in Texas to the current 8.25% rate.
  • If you own a business in Texas and have a resale tax certificate, fill out this form Click here and e-mail it to info@skybeadsonline.com to waive your taxes.

***All prices on this web site are subject to change without notice. While we make every effort to provide you the most accurate, up-to-date information, mis-priced items can happen. In the event a product is listed at an incorrect price due to typographical, photographic, technical error or error in pricing information received from our suppliers, SKYBEADSONLINE.COM shall have the right to refuse, cancel or correct any orders placed for product listed at the incorrect price. Whatever the case may be, we will contact you before taking any action.***