Shipping & Returns

SHIPPING QUESTIONS

 

COVID-19 SHIPPING UPDATE: Due to the current high volume of orders, we are experiencing brief delays with some shipments, but rest assured that we're working hard to process all orders in a timely manner. 

Average arrival time is 4-6 business days during this time. We appreciate your patience and understanding with this matter.

 

When will my order be shipped and how long will it take to arrive?

  • Orders placed Monday through Saturday before 2:00PM Central Time will ship out the same day (excluding holidays).
  • Most US orders are delivered within 2-3 business days.
  • Once your order has shipped, you will receive the tracking number via the e-mail provided.
  • Please note that shipping times are an estimate, and are not guaranteed.

*Free shipping to Canada on orders over US$100. 

***Shipments to Canada*** click here for more info

RETURN POLICY

If you are not happy with any item for any reason, please return it within 15 days of the date of purchase for a full refund, NO QUESTIONS ASKED!

  • Shipping costs are not refundable, unless the return is due to an error on our part (you received an incorrect or defective item, etc.).
  • Returned items must be in original packaging and condition.
  • Swarovski Factory Packages are not returnable or refundable once opened.
  • Please send returns in a padded envelope or box to the address below.

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper and the time it takes your bank to process our refund request.

If you need to return an item, please Contact us with your order number and details about the product you would like to return.

Return merchandise to:

SKY BEADS

806 W Interstate Hwy 2, Ste. A

Mission, TX 78572